Are you still going through the entire warehouse’s CCTV footage one by one when a claim comes in?
One claim takes 3 hours of customer service processing… A pile of daily shipments is still waiting… Continuous overtime in the logistics operations…
No need to worry anymore. With Realpacking, customer service processing time is reduced to 30 seconds in any warehouse.
The Realpacking App is the mobile version of the Realpacking Recorder, which allows you to record and store the packaging process of products ordered by customers on a per-order basis, and send the videos to the customer directly.
■ Easy to use
Automatically record the packaging process by scanning a barcode or tap the recording button.
■ Reduce claim processing time and improve C/S operations.
You can easily search and send Realpacking videos using the customer’s name, contact information, or tracking number, which can significantly improve C/S operations.
Also, Realpacking videos help reduce unnecessary customer service inquiries and allow for quick responses to claims, enabling more efficient use of logistics personnel.
■ Improve customer experience and build a differentiated brand image
Sending customers videos of the packaging process for their ordered products increases trust between the brand and customers. Also, it creates a unique brand value, making it effective for establishing new marketing strategies.
■ Highly Useful Video Message page
The Video Message page where customers watch the videos can be freely customized for various purposes such as real-time delivery tracking, writing reviews, and advertising.
Also, it supports SNS sharing features, which can positively impact viral marketing and attract new customers.
Now, you can use Realpacking to send videos to your customers with confidence.
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■ User Guide
1. Open the Realpacking App on your smartphone.
2. Scan the barcode on the invoice or order sheet.
Automatic recording starts
3. Check the recorded video using the customer’s name, contact information, or tracking number.
* If you want to use the Realpacking App more conveniently, try using dedicated equipment such as smartphone holders or Bluetooth scanners.
■ Key Features
1. Recording function triggered by barcode scanning
2. Videos List management
3. Video Review
*Extended features such as sending videos to customers are available in the PC Web Admin.
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For more details, please contact our customer service center at our website, and we will be happy to assist you.